Before you pay
Read the plan, renewal date, tax and refund terms in the checkout before confirming an order. The terms displayed for that order form part of the purchase agreement. We do not advertise a universal money-back period that has not been confirmed for your order. Free audits do not require a card; sandbox checkouts are tests.
Stop a renewal
Open Billing in your account and use the subscription management portal, or follow the management link in your Freemius receipt. Cancel before the next renewal shown there. Check the confirmation and effective end date. Contact contact@donehat.com if you cannot access the portal. Cancelling future renewals does not automatically refund an earlier payment.
Request a refund or report a billing problem
Email contact@donehat.com with your purchase email, order or invoice number, date and a description of the problem. Do not send card numbers, passwords or identity documents. Tell us about duplicate charges, missing access or a service that does not work as described. We review the purchase terms and applicable consumer rights and coordinate any approved refund through Freemius. Processing and bank posting times vary.
Your statutory rights
Nothing here removes a refund, withdrawal, repair or other remedy required by applicable law. Where digital-service withdrawal rules apply, any request for immediate performance and acknowledgement required by law must be handled in the purchase flow; this page does not waive those rights. Paid launch terms must match the live checkout.
Questions about these policies?
contact@donehat.com